Information about our insulated Polar Box

*This option may be selected when choosing your shipping method at checkout. 

Why is it recommended? Because when chocolates are exposed to temperatures over 55 degrees for more than a day, it can damage their appearance and/or taste. 

We strive to make the world’s best chocolate and want you to experience our luxury products the same way our customers enjoy them in Kansas City. Every product you purchase will be shipped absolutely fresh and of the highest quality. 

If you are shipping to or from a warm area, we encourage you to purchase an insulated polar box (at checkout) to help keep your chocolates cool and in their ideal condition during their journey. Our cold pack materials help prevent heat from reaching the chocolate inside and melting and/or altering their flavor or appearance. While this box will help your chocolates stay cool, you are still encouraged to select Next Day or even 2 Day Shipping on orders going to very warm climates.

The image on this page is an estimated timeline for Ground Shipping from our store - Yellow should arrive the day after it leaves us, Brown 2 days after, Green 3 days after, & Red 4 days after.  These are not guaranteed delivery days, simply estimates by UPS.

Please note that orders are typically shipped at the beginning of each week to avoid a risk that your chocolates could sit in the courier’s warehouse (especially over a weekend or holiday) and face extreme changes in temperature. If your order is placed in the middle or end of the week, the shipment may be postponed to help ensure these safe shipping practices. Orders may be placed in advance for future shipping dates upon request.

To help avoid melting chocolate and ensure safe arrival and consumption of our products, we recommend the following:
>  Choose express delivery options (Next Day or 2nd Day Air) + cold pack materials when shipping to or from a warm climate or during warm weather months.
>  Make sure that somebody is present to receive the delivery and avoid the package getting left outside in the sun where it can melt
>  We cannot ship to P.O. Boxes
>  No signature is required at time of delivery
>  Our truffles, also packed in our assorted chocolate boxes, are made with fresh dairy cream (and as always, no preservatives) so it is best to enjoy these products within a few weeks of purchase.

We are not responsible for broken / unattended / lost / stolen packages. If unforeseen damage occurs, we will work with you to determine the cause and offer a refund or replacement. 

Once orders are finalized, tracking information will be sent to your email if one was provided

Thank you for your patience and understanding as we work to provide you with the best chocolate experience possible! From our family to you, we hope you enjoy each and every bite!



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