Shipping Information, Refunds + Privacy Policies

We strive to make the world’s best chocolate and want you to experience our luxury products the same way our customers enjoy them in Kansas City. Every product you purchase will be shipped absolutely fresh and of the highest quality. 

Shipping

Orders are shipped at the beginning of each week to avoid a risk that your chocolates could sit in the courier’s warehouse and face extreme changes in temperature. 

Please note:

  • We are unable to ship to P.O. Boxes
  • Order can be placed for future shipping dates
  • No signature is required to receive your package
  • Once your order is finalized, we will email you tracking information
  • We suggest monitoring your tracking information and retrieving the package once it arrives so that it doesn't sit out in the sun*

 

*Important Information Regarding Shipping to Warm Regions

In warm weather months, or when shipping to a warm-weather destination, our system will allow you to choose options that include a cold pack, or will default to the cold pack option. As temperatures cools, shipping options will default to no cold pack needed.

Price per destination:
UPS Ground: $15 
UPS Ground with Polar: $17-19 - Recommended when shipping to/from 60-80 degree temps
UPS 2 Day with Polar: $40 - Recommended when shipping to/from 80+ degree temps


The image on this page is an estimated timeline for UPS Ground Shipping from our store in Kansas City. These are not guaranteed delivery days, simply estimates by UPS.

Yellow - should arrive the day after it leaves us
Brown - 2 days after
Green - 3 days after, & Red 4 days after


*When
 shipping to multiple addresses, please use our shipping template
Please double check all addresses provided. Additional fees may be added for any addresses deemed incorrect or incomplete by the shipping carrier. 


 

Refunds

We are not responsible for broken/unattended/lost/stolen packages.

 

Privacy

We are committed to respecting your needs for protection and management of the personal information you share with us. We do not share consumer information with any third party.

When you purchase a product for mail order, we retain your address for future catalog mailings. If you prefer to be taken off the mailing list, please let us know at the time of the order.

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Thank you for your patience and understanding as we work to provide you with the best chocolate experience possible.

(816) 561.3440 | info@andreschocolates.com