Shipping

We strive to make the world’s best chocolate and want you to experience our luxury products the same way our customers enjoy them in Kansas City. Every product you purchase will be shipped absolutely fresh and of the highest quality.

For items that cannot be shipped, please select "Store Pickup" on the "Shopping Cart" page before checkout.

Please note:

Due to the perishable nature of our products, orders are typically shipped Monday or Tuesday to arrive by Friday of the same week, barring UPS shipping delays. This also helps to reduce the risk that your products could sit in a warehouse over the weekend, where they could be exposed to extreme temperature changes and melt.
When shipping to/from areas of warm weather (at/above 70° F), please select an Express Polar option (2-Day or Overnight). Avoid shipping when temps are over 85° F. You may select your shipping date(s) at checkout. View “When Shipping to Warm Regions” section below for details.
Quiche and Fondue are only available to ship during cold weather months (and are "Pickup Only" during warm weather months).
Orders may be placed for future shipping or pickup dates (on the "Shopping Cart" page before checkout).
We are unable to ship to P.O. Boxes or to areas outside of the U.S..
No signature is required to receive your package.
We do not enclose invoices or packing slips.
Once your order is finalized, you will receive a confirmation email with a recap of your order then another email with tracking information. We suggest monitoring your tracking info & retrieving your package as soon as it arrives (to avoid heat/sun exposure)*

*When Shipping to Warm Regions

Chocolate should melt in your mouth, not in transit. When shipping to/from areas of warm weather (at/above 70° F), please select an Express Polar option (2-Day or Overnight). It is best to avoid shipping when temps are over 85° F. You may select your ship date(s) at checkout. (Our system will allow you to choose options that include a Polar pack, or will default to the Polar pack option. As temperatures cool, options will default to no Polar pack needed.)

Price per destination:
UPS Ground: $15
UPS Ground Polar: $19
UPS 2 Day Polar: $40 - Recommended when shipping to/from 70-80° F temps
UPS Overnight Polar: $60 - Necessary when shipping to/from 80-85° F and above
Avoid shipping chocolate when shipping to/from 85° F+

The image on this page is an estimated timeline for UPS Ground Shipping from our store in Kansas City. These are not guaranteed delivery days, simply estimates by UPS and may vary during holidays and holiday seasons.

Yellow - should arrive the day after it leaves us
Brown - 2 days after
Green - 3-4 days after, & Red 4-5 days after

*When shipping to multiple addresses, please use our downloadable shipping template to ensure that formatting is consistent with our system. Please also verify shipping addresses. Added fees apply if corrections are required.

* Products are subject to availability. Advance ordering is recommended, especially during the busy winter holiday season. You may choose a later "Shipping" or "Store Pickup" date at checkout. Please note that special and high volume orders (such as Corporate Gifts) must be ordered by November 1st for guaranteed arrival by Christmas.

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